NavigatorTMS Privacy Policy

General

At Navigator TMS, LLC (hereinafter “NAV” or “we”), we respect your need for online privacy and use reasonable efforts to protect any Personal Information that you may share with us. Our practice with respect to use of your name, email address, phone number and other personally-identifiable information you share with us (“Personal Information”) is as set forth in this Privacy Policy. By registering for or using the NAV Services (“Services”), you consent to the terms of the Privacy Policy as it may be updated from time to time. This Privacy Policy applies exclusively to www.navigatortms.com.

We may modify this Privacy Policy upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes to this Privacy Policy that affect your rights or our use of your Personal Information, you will be provided with at least 30 days’ advance notice of the changes by email to your primary email address.

Children’s Online Privacy Protection

NAV does not knowingly collect Personal Information from users who are under 13 years of age.

Personal Information

During the Registration Process for creating a company or user account, we request for your name, email address and phone number. These will be treated as your Personal Information.

You will also be asked to choose a unique username and a password, which will be used solely for the purpose of providing access to your user account. Please note that your username is not Personal Information, even if it is related to your real name.
You should select your username accordingly.

Your name and email address will be used to inform you regarding new services, releases, upcoming events and changes in this Privacy Policy Statement. Your phone number is used when you access the mobile app related to the Services.

NAV will have access to certain additional information provided by you as part of using NAV Services, such as the location of your mobile device when the mobile app is activated, and the telecommunications carrier you use with your mobile device. This additional information may also include third party names, email addresses, phone numbers and physical addresses, and will be used by us to provide the Services to you. We do not share your Personal Information with anyone for promotional purposes, nor do we utilize it for any purposes not associated with the Services unless you expressly consent otherwise.

When you elect to refer friends to the website, we request their email address and name to facilitate the request and deliver a one-time email. Your friend may contact us at support@freightexchangenetwork.com to request that we remove this information from our database.

We post user testimonials on our website. These testimonials may include names and other Personal Information and we acquire permission from our users prior to posting these on our website. NAV is not responsible for the Personal Information users elect to post within their testimonials.

Usage Details

Your usage details such as time, frequency, duration and pattern of use, location and route information, features used and the amount of storage used will be recorded by us in order to enhance your experience of the NAV Services and to help us provide you the best possible service.

Contents of your User Account

We store and maintain data, files, documents, and other data stored in your user account within a cloud-computing environment. We may use third-party data and hosting providers to provider, operate and maintain the cloud environment, but we will maintain control over the Personal Information associated with your account. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence, your files and data may remain on our servers and third-party servers even after deletion or termination of your user account.

We may retain, use and disclose your Personal Information and data as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our rights. Unless otherwise required by law, regulation, or court order, we take commercially reasonable steps to keep the contents of your user account private, and do not disclose it to anyone (even to employees of NAV) except in circumstances specifically mentioned in this Privacy Policy and the Terms of Services.

Payment Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. NAV does not store or record confidential payment information in our systems. All information is sent and managed by our third-party payment provider, which is currently Stripe.com. You should review the Stripe.com terms, including its privacy policy, at https://stripe.com. We may change our payment processor from time to time, and we will post the information for our then-current processor here. Your financial information will not be stored by us except for the name and address of the card holder. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form with our payment provider and in accordance with this Privacy Policy. To read more about Stripe’s security procedures and policies, please see the following link: https://stripe.com/docs/security.

Visitor Details

We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor’s movements and to improve our website. We link this automatically collected data to other information we collect about you. We may use this data and information in our discretion, including to improve the Services and create new offerings. We may also share this data and information with third parties, provided that we will not disclose your usage details to a third party in a way that can be associated with your Personal Information.

Cookies and Other Tracking Technologies

We use temporary and permanent cookies to enhance your experience of our NAV Services. Temporary cookies will be removed from your computer each time you close your browser. By selecting ‘keep me signed-in’ option in NAV Services, a permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website.

Technologies such as cookies, beacons, tags and scripts are used by NAV and our partners (such as reseller partners), affiliates, or service providers (such as analytics service providers). These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs.

How We Use Your Information

We may use your Personal Information together with any other data or information we collect from you in our discretion, including to provide, improve and customize the Services and create new offerings. For example, we may use your location and route information to provide tracking and reporting.

We may also use your Personal Information and other data and information to (a) provide support and address issues with the Services, (b) contact you regarding the Services or your data, (c) conduct surveys or questionnaires with respect to the Services. We may also use it to prevent fraud, identity theft or other criminal activity, or to comply with any applicable law, statute or court order. If we deem it appropriate, we may also disclose your Personal Information and other data and information in association with any dispute or legal proceeding between you and NAV, or between you and a third party with respect to the Services.

We may also share non-Personal Information with third parties, provided that we will not disclose your usage details to a third party in a way that can be associated with your Personal Information.

If you include content in any public area of the Service, such as a support forum or community board, you understand that anything you post is public and may be reposted and reused by NAV as permitted in the Terms of Service. You should not post any Personal Information in any public area unless you are willing to make that information public. We have no responsibility for any information that you post, and you post at your own risk.

With whom we share Information

We may share your Personal Information and your data with our affiliates, resellers, service providers and business partners solely for the purpose of providing NAV Services to you. The purposes for which we may disclose your Personal Information or data to our service providers may include, but are not limited to, data storage, database management, web analytics and payment processing. These service providers are authorized to use your Personal Information or data only as necessary to provide these services to us. In such cases NAV will also ensure that such affiliates, resellers, service providers and business partners comply with this Privacy Policy and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share your Personal Information or data to any person outside NAV for any purpose that is not directly connected with providing NAV Services to you. We will share your Personal Information with third parties only in the ways that are described in this Privacy Policy. We do not sell your Personal Information to third parties. We may share generic aggregated data and information not linked to any Personal Information regarding visitors and users with our business partners and advertisers. Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by NAV, in our sole and absolute discretion, for protecting the safety of our users, employees, or the general public. If NAV is involved in a merger, acquisition, or sale of all or a portion of its business or assets, we may provide your Personal Information to the new owner and you will be notified via email and/or a prominent notice on our website of any change in use of your Personal Information, as well as any choices you may have regarding your Personal Information.

How secure is your Information

We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, corporate information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing NAV Services to you and are bound by confidentiality obligations. However, these measures are unable to provide an absolute guarantee of security. Therefore, although NAV makes great efforts to protect your Personal Information, NAV cannot guarantee and you cannot reasonably expect that NAV’s databases will be entirely secure and immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

Your Choice in Information Use

In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy Statement, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes. From time to time, we may send emails to you regarding new services, releases and upcoming events. You may opt out of receiving newsletters and other secondary messages from NAV by selecting the ‘unsubscribe’ function present in every email we send. However, you will continue to receive essential transactional emails.

Accessing, Updating and Removing Personal Information

Users who wish to correct, update or remove any Personal Information including those from a public forum, directory or testimonial on our site may do so either by accessing their user account or by contacting NAV Customer Support Services at support@freightexchangenetwork.com. Such changes may take up to 48 hours to take effect. We respond to all inquiries within 30 days.

Investigation of Illegal Activity

We may need to provide access to your Personal Information and the contents of your user account to our employees, service providers, and law enforcement for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of NAV Services. However, NAV will ensure that such access is in compliance with this Privacy Policy and subject to appropriate confidentiality and security measures.

Enforcement of Privacy Policy

We make reasonable efforts, including periodic reviews, to ensure that Personal Information provided by you is used in conformity with this Privacy Policy. If you have any concerns regarding our adherence to this Privacy Policy or the manner in which Personal Information is used for the purpose of providing NAV Services, kindly contact NAV Customer Support Services at support@freightexchangenetwork.com. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Notification of Changes

We may modify the Privacy Policy upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes in the Privacy Policy Statement that affect your rights, you will be provided with at least 30 days advance notice of the changes by email to your primary email address. You may terminate your use of NAV Services by providing NAV notice by email within 30 days of being notified of the availability of the modified Privacy Policy if the Privacy Policy is modified in a manner that substantially affects your rights in connection with use of NAV Services. Your continued use of NAV Services after the effective date of any change to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy. If you are concerned about how your Personal Information is used, you should check this page periodically.

Links from our website

Some pages of our website contain links to external websites not provided by us. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the privacy policy of other websites.

END OF PRIVACY POLICY

If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at support@freightexchangenetwork.com. We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.